If you wish to contact DrFirst Support to help troubleshoot the medication history feature, please provide them with the following pieces of information about your patient:

• First Name
• Last Name
• Date of Birth
• Postal Code 
• Zip Code
• Provincial health number (PHN) (unique patient identifier assigned by the provincial medical plan) 
• If issue relates to SmartSig, what is the specific medication, filled date, and dispensed information (i.e., dosing including: strength and unit of measure, days supply, quantity sig, if available) 
• Date & Time Stamp
• Error messages (if applicable)